Privacy Policy

GrandisStory values the privacy of our players

Account data

Stored securely

Payments

No card storage

Support

Discord contact

Information we collect

We collect only the data needed to operate the game, website, account systems, and support flows.

Account identifiers such as username and encrypted password records.
Login and gameplay metadata such as IP address, session activity, and security logs.
Character and progression data such as level, inventory, currencies, quests, and gameplay records.
Transaction history for DP or similar services, including package, price, status, and timestamps.

How we use information

Data is used to run GrandisStory and keep the service stable, fair, and secure.

Provide account access, gameplay services, launcher access, rankings, and player-facing web features.
Process transactions, record payment status, and deliver purchased or rewarded virtual items.
Detect abuse, investigate reports, protect the server, and enforce the rules.
Improve game balance, website usability, launcher reliability, and support workflows.

Payment and sensitive data

Payment flows are designed to minimize sensitive information handled by GrandisStory.

We do not store credit card numbers or bank account credentials.
PromptPay QR or payment provider data is used only to confirm transaction status.
Completed transaction records may be retained for accounting, fraud prevention, and support history.
Never send payment secrets, card data, or banking passwords to staff.

Security

We use practical safeguards to protect account and server data.

Passwords are stored as encrypted or hashed records, not as plain text.
Access to production systems is limited to authorized operators.
Logs are reviewed when needed for security incidents, abuse investigations, and service health.
No online service is perfectly risk-free, so players should use strong unique passwords.

Player rights and support

Players can contact the team about account or privacy concerns through official support channels.

You may ask the team to review account data tied to your account where practical.
You may request account deletion or correction, subject to anti-fraud, transaction, and moderation records that must be retained.
For account ownership, payment, or privacy concerns, contact the team through official Discord or contact channels.

Policy updates

This policy may change as the server, payment systems, or legal requirements evolve.

Important updates may be announced on the website or Discord.
Continuing to use GrandisStory after updates means you accept the current policy.

Questions or requests

For privacy, account, or payment questions, contact the team through the official Discord or contact page.